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Terms & Conditions

 

'Handmade'
Each and every piece of jewellery on this website is handmade, therefore please be aware that products may differ very slightly to those shown. This is particularly when using gemstones as they are a natural product and as such are subject to slight variations in colour and shape, something which we feel adds to the jewellery's own unique qualities.
 
Packaging
All items £21 and over will be wrapped in tissue paper, placed in our signature white box and hand tied with satin ribbon.
All items £20 and under will be wrapped in tissue paper, hand tied with ribbon and placed in a white organza bag.
 
If you are purchasing the item as a gift and would like a handwritten message enclosed with your order, please let me know in the comments box at the checkout. This will be provided at no extra cost.
 
Payment
When you place your order online payment is made via debit or credit card with my payment service provider, Paypal - a Paypal account is not required to use this service. During checkout you will be directed to their secure server for immediate confirmation. No banking details are ever held in clear text on any website, nor are they seen or held by Eva-Mae Jewellery.
 
If you would prefer to pay by cheque or bank transfer, this can easily be arranged. Please get in touch by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 01423 313272.
 
Please note that your order will not be processed until full payment has been received.
 
We aim to dispatch all 'in stock' items within 48 hours of confirmation of your payment. For all made to order items you will be advised of an approximate dispatch date via email.
 
Although the site may show items as being in stock, this is only accurate with the Jewellery Collection, all items from the Bridal Collection are made to order, so please bear this in mind when ordering. Current lead time for made to order items is 4 weeks, however should you need your item quicker, please email me and I will do my best to accommodate your required date.
 
Postage
£20.00 and under = £2.50 - Royal Mail 1st Class Signed For Delivery
£21.00 - £50.00 = £5.00 - Royal Mail 1st Class Signed For Delivery
£51.00 - £500 = £8.00 - Royal Mail Special Delivery
£501 + = Free Delivery - Royal Mail Special Delivery

Items can be sent overseas, however please contact me with your address prior to placing your order so that I can let you know the postage cost. Please note that Eva-Mae Jewellery are not responsible for any import/duty taxes which may be payable on your item, on arrival into your country.

You will receive an email confirming that your item has been dispatched, along with tracking information where used.

Items are dispatched Monday - Friday. They will not be dispatched on weekends or bank holidays.

If you are purchasing an item as a gift you are able to select a different delivery address at the checkout, so that the recipient can have the item delivered directly to them. A handwritten message can also be included, simply write your message in the comments box at the checkout.

Returns Policy
I hope that you are happy with your purchase from Eva-Mae Jewellery but if, for any reason it has failed to meet your expectations, you may return your jewellery within 7 working days of receipt for a full refund. Items must be unworn and in a resaleable condition with their original packaging. Please contact me before returning any items.

Refunds will be processed as soon as possible, but please allow up to 28 days for the refund to show up in your account. Refunds can only be made to the original payment card used for your order.

Please note that whilst the original delivery cost will be refunded, the delivery cost for returning the item must be paid by the customer and it is recommended that you use a method of postage that is tracked - such as Royal Mail Special Delivery as refunds will only be made on receipt of the returned item.

Bespoke items or those that have been made to your individual requirements cannot be returned unless faulty.

The return of earrings is not accepted, this is in compliance with current Health and Hygiene Regulations.

Please send the item you wish to return to;

Eva-Mae
5 St James Square
Boroughbridge
York
YO51 9AS

If your item is faulty or you have received the wrong item by mistake, please follow the above procedure. For faulty or wrong items you have 14 days to return them to the above address. Please contact me prior to the return. In the situation of faulty or wrong items you will also be refunded for the return postage.

Please note that no refunds will be given after your wedding date.

If you have any queries regarding this returns policy please contact me here

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