Items can be sent overseas, however please contact me with your address prior to placing your order so that I can let you know the postage cost. Please note that Eva-Mae Jewellery are not responsible for any import/duty taxes which may be payable on your item, on arrival into your country.
You will receive an email confirming that your item has been dispatched, along with tracking information where used.
Items are dispatched Monday - Friday. They will not be dispatched on weekends or bank holidays.
If you are purchasing an item as a gift you are able to select a different delivery address at the checkout, so that the recipient can have the item delivered directly to them. A handwritten message can also be included, simply write your message in the comments box at the checkout.
Refunds will be processed as soon as possible, but please allow up to 28 days for the refund to show up in your account. Refunds can only be made to the original payment card used for your order.
Please note that whilst the original delivery cost will be refunded, the delivery cost for returning the item must be paid by the customer and it is recommended that you use a method of postage that is tracked - such as Royal Mail Special Delivery as refunds will only be made on receipt of the returned item.
Bespoke items or those that have been made to your individual requirements cannot be returned unless faulty.
The return of earrings is not accepted, this is in compliance with current Health and Hygiene Regulations.
Please send the item you wish to return to;
If your item is faulty or you have received the wrong item by mistake, please follow the above procedure. For faulty or wrong items you have 14 days to return them to the above address. Please contact me prior to the return. In the situation of faulty or wrong items you will also be refunded for the return postage.
Please note that no refunds will be given after your wedding date.
If you have any queries regarding this returns policy please contact me via the contact page on the website.